TERMS & CONDITIONS

Special Offers

We may provide special offers in relation to our products from time to time. At any time, We may terminate any special offer without notice in advance. If terminated, a special offer will continue to apply to products You ordered in good faith in accordance with these Terms before the special offer was terminated.

Prices

All prices are in Australian dollars. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice.

Payment

The full payment for Your order (including the product price and applicable delivery charges) is deducted from Your credit card on completion of Your order. Delivery will commence once payment has been processed and validated.

Large transactions may involve additional screening and We will require confirmation on key details before we proceed to fill the order. In this event, We will contact You. In some cases this may delay Your order by a short period.

Errors

From time to time there may be errors on our Site such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, We may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If Your credit card is charged for the purchase and We cancel the order, We will notify You and credit Your credit card account for the amount charged.

Availability

All products are offered for sale subject to available stock. If an item is out of stock, We may contact You to offer a substitute. If You do not accept a substitute item and Your credit card has been charged for an item that is out of stock, We will cancel Your order and issue a credit to Your credit card account in the amount charged. If You order products and some are not in stock, You agree that we may fill that part of Your order for which stock is available.

Booking and Cancellation Policy

By making a booking, You agree to be bound by our booking policy.

You must arrive at the studio at least 5 minutes before Your scheduled booking time to ensure that Your appointment runs for the full duration of the appointment and that the appropriate consent forms are completed by You. If You are running late, We reserve the right to cut short Your treatment time to ensure we do not run late for their following appointments.

We require at least 24 hours of notice should You wish to cancel or reschedule Your appointment.

If You wish to reschedule or cancel your appointment, You must notify us no less than 24 hours prior to Your scheduled appointment. If You reschedule Your appointment, Your Booking Fee will be redeemable at Your next scheduled appointment or a refund will be issued, provided that You have given Us at least 24 hours’ notice. If you fail to provide sufficient notice (being at least 24 hours), You will forgo Your Booking Fee and You will not be able to redeem it at a later time.

In the event that You fail to show up at Your scheduled appointment, cancel or reschedule Your appointment within 24 hours of Your scheduled appointment, your booking deposit of $50 (incl. GST) will be forfeited. This policy is to confirm Your commitment to attending Your scheduled appointment & to protect Skin Feels Co's interest in the incident of late cancellations or no shows.

Thank you for being a valued client and for Your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all Skin Feels Co.